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SUPPORT Q&A - VISTA - here it comes

dhenning - Monday, May 21, 2007 10:01 AM:

I just got a new machine - for my desktop - and of course it has VISTA on it.    I access Innovator in our install (8.1.0) just fine and it looks as though everything is running ok, EXCEPT a report done in Report Services.  These reports come back as a file download (as near as I can tell), and the file name is RSGateway.aspx.  Well these all work fine with Windows XP, but in VISTA I get an intercept on the file asking to save or open.  If I open, then it asks what program to associate with the file  (so I set up Internet Explorer).  Now that is all it does is go into an infinite loop of asking should I open it or save it......

Does anyone have any experience with VISTA and Report services and what little setting needs to be done to get this back and working?

Thanks...



SamsAn - Monday, May 21, 2007 11:04 AM:

Hi.

Please, try to install a program to read PDF files (Adobe Acrobat Reader for example) and try again.



dhenning - Monday, May 21, 2007 12:43 PM:

Oh, duh.....Adobe is always around, I never even thought about it not being there....thanks for helping the technically incompetent....maybe next time I'll read the manual too.