Help With ITIL Solutions!!

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ming chen Posted: Wed, May 19 2010 1:02 AM

Has anybody import the ITIL solutions in Innovator9.2?

when I new and save a Incident Item，The error message is"The specified value for property escalate_date '5/13/2010 4:39:31 PM' of ITIL Incident does not match the required format."

The escalate_date's Pattern is "MM/dd/yyyy hh:mm:ss a" whit ITIL Incident ItemType.

I tried change Pattern Property for other  perset option such as "long date tiem " that the resault still error.

Please help me!!!

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Kevin Friske replied on Fri, Jun 4 2010 11:12 AM

Ming,

I removed the date formating in the ITIL Incedent ItemType and in the method  ITIL Complete DateTime Interval I changed the last set property to re-format the date as follows:  this.setProperty("end_time", endTime.ToString("s"));

Hope this helps,

Kevin

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