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Aras IITL Initiative

The IT Infrastructure Library® (ITIL) is the most widely accepted approach to IT service management in the world. ITIL is a cohesive best practice framework, drawn from the public and private sectors internationally. It describes the organisation of IT resources to deliver business value, and documents processes, functions and roles in IT Service Management (ITSM). ITIL is supported by a comprehensive qualifications scheme, accredited training organisations, and implementation and assessment tools. The original version of ITIL was developed at the same time as, and in alignment with BS 15000, the former UK standard for IT Service Management. BS15000 was fast-tracked in 2005 to become ISO/IEC 20000, the first international standard in ITSM. OGC is committed to the maintenance of alignment between future versions of ITIL and ISO/IEC 20000.

What is it? / How does it work?

ITIL describes the management and delivery of IT Services in the context of the lifecycle of those services.

The hub of the ITIL core is Service Strategy, which has input to all lifecycle stages. The cycle of lifecycle stages is Design / Transition / Operation and Continual Improvement is wrapped around it all.

The organization of the ITIL material reflects the Deming Plan-Do-Check-Act cycle, but note there is not always a linear relationship between stages, as there are many links between one stage and another.

People familiar with version 2 of ITIL often express concern about the processes, which are at the core of version 2. Version 3 still has the processes, many of which span more than one lifecycle stage. Where this happens, each process has a home in the lifecycle stage book where it is most active. You can think of processes as orthogonal to the stages. The lifecycle approach gives an improved, holistic structure within which to describe all the functions, processes, roles and responsibilities that constitute IT Service Management Best Practice.

The focus of ITIL today is integration of IT into the business, assuring the delivery of business value and the treatment of services as business assets. ITIL describes the life of a service from conception to retirement, within a Service Portfolio. The earlier part of the portfolio is the Service Pipeline, which is all the services in planning and development, and the later part the familiar Service Catalogue, which contains the services in use or being offered for use.

Aras is currenlty developing a community offering around the OGC's definition of the ITIL framework. Planned as a three phase approach, the first release is expected mid November for release on www.Aras.com.

The phases include:

PHASE ONE:

 Incident Management

 Problem Management

 Change Management

 Account Management

 Service Level Management

 Email Integration

 Self Service/Web extension

PHASE TWO:

• Configuration Items Management

• Configuration Management Database (CMDB)

• CMDB Discovery tool integration (MOM)

PHASE THREE:

(Initial outlook- Most likely three of the items listed below will be incorporated immediately and the rest will be roadmapped based upon Pink Verify results as part of the ongoing product improvements)

• Release Management

• Asset Management

• Service Continuity Management

• Financial Management

• Availability Management

• Capacity Management

• Security Management

There are a number of ways to become involved with the community initiative.

To obtain more information on how the open source ITIL offering will be developed; contact:

Jamey Lawton

781-249-9989

JLawton@aras.com