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SUPPORT Q&A - Some required controls('msxml4.cab') were not loaded

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Lars E Carlsson - Wednesday, February 9, 2011 3:09 AM:

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Hi!
I think I have installed everything.
When I start Aras it start the browser and then downsize it to the size of the login window, but then I get this message.
"Aras Innovator client has failed to initialize.
Some required controls('msxml4.cab') were not loaded. Reinstalling application may solve this problem."
A reinstall changed nothing.
Anyone that knows what is the problem?
 
All the best!
Lars

Ronan - Wednesday, February 9, 2011 9:25 AM:

Hi,

Under Windows XP, Innovator requires a XML update. It should appear as an ActiveX component update prompt.

There is documentation helping you to setup Innovator clients: in the Downloads section, have a look at Aras Innovator 9.2 - Internet Explorer Client Machine Configuration.pdf


dnohr - Friday, February 11, 2011 12:43 PM:

I've having the same issue when trying to open the client direct from my windows 2008 server.

 

I am propted to install MSXML 4.0 SP3 but after still clicking Install I get the same message:

 

"Aras Innovator client has failed to initialize.
Some required controls('msxml4.cab') were not loaded. Reinstalling application may solve this problem."

Is there something else I'm missing?

dnohr - Friday, February 11, 2011 3:09 PM:

I seem to have fixed the issue by installing MSXML 4.0 SP3 directly, rather than clicking install from the popup.


Lars E Carlsson - Saturday, February 12, 2011 3:26 PM:

Hi and thanks!

I installed the MSXML 4.0 SP3 directly and now I get the login window.

 

But when I enter admin/innovator I get :  Login failed for user "innovator"

 

I searched and read the forum back and forth but have not figured out why it do not work.

 

Anyone that knows this one aswell?

 

All the best!

Lars


Ronan - Monday, February 14, 2011 9:26 AM:

This one is a common error occuring when you haven't properly set up the access right at the database level.

Connect to your SQLServer instance, then execute the following lines on your Innovator database:

sp_change_users_login 'Update_One','innovator','innovator'
sp_grantdbaccess 'innovator','innovator'
sp_addrolemember 'db_owner','innovator'


Lars E Carlsson - Tuesday, February 15, 2011 4:35 AM:

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Hi and  thanks for trying to help!


I am sorry but I am very new to database and only want to try Aras since I am very used to PLM.

I think I executed those lines but get the following

Msg 102, Level 15, State 1, Line 2
Incorrect syntax near 'sp_grantdbaccess'.

Any idea?

 

All the best!

Lars


Ronan - Tuesday, February 15, 2011 1:09 PM:

Looking at your error message it doesn't look like you pasted this at the correct place...

You need to connect to your DB using the MSSQL Management Studio, then right-click on your DB, click New Query, then execute each line. These are T-SQL statements, they cannot be executed from an Aras method.

Is this what you did?

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