Service & Support Options - Aras Corporation

Fitting Your Business Needs

Aras provides a variety of enterprise-class service and support options to fit the specific need of your business. From helping you get started to supporting your existing deployment, companies have a variety of options to choose from to achieve business results.

Get the Aras team of professionals working on your objectives today.

Simply contact Aras when you are ready to purchase the service and support that's right for your company.

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Basic Options - Getting Starting

Aras provides a series of basic service and support options for companies getting started.


	QuickStart Package

	5 days of on-site training, consulting, and workshops all for just $9,990. Installation – Set-up and initial configuration assistance Administrator Training – Provides important knowledge to manage your system Solution Training – Delivers user education on an Aras certified enterprise solution Planning Workshop – Define future objectives and receive a plan documenting the steps Discounts available for Aras Unlimited customers.


	OneTime Support

	Receive Hotline Phone Support and Online Email Support as needed. $299 per incident $2,499 for 10 packs


	Training Services

	Aras provides a variety of Training & Education services for different roles and skill levels including end user Solution training, Administrator training, and Developer training. Aras runs both public training sessions and on-site client specific training at a customer’s offices.


	Consulting Services

	Aras delivers a full range of consulting service options including installation consulting, deployment consulting, solution consulting, integration consulting, and much more. Consulting services are quoted on a per project basis.

Comprehensive Options - Aras UNLIMITED Enterprise-class Support

An Aras Unlimited package can be purchased at any time for comprehensive enterprise-class support.


	Aras UNLIMITED

	Aras UNLIMITED package options provide simple and complete access to live hotline and online support, certified solutions and productivity tools, scheduled training, and much more. With Aras UNLIMITED you get Unlimited Support… Unlimited Value… Unlimited Success.

	Unlimited Package Premiere		Unlimited Package Standard		Basic Support
	Enterprise Edition	Small Business Edition	Enterprise Edition	Small Business Edition	All
Company Size	> $100M annual revenue	< $100M annual revenue	> $100M annual revenue	< $100M annual revenue	None
Subscription Fee	$10,800 / month	$5,400 / month	$8,300 / month	$4,100 / month
Hotline Phone Support	Included		Included		$299 / incident Available in 10 packs $2,499
Online Email Support	Included		Included
Support Times	24 x 7 Excluding Holidays		8am - 6pm Eastern Mon-Fri Excluding Holidays		8am - 6pm Eastern Mon-Fri Excluding Holidays
Response Time	within 4 hours		within 1 business day		n/a
Support Portal	Full Access		Full Access		Not Available
Documentation	Complete		Complete		Subset
Aras Scheduled Training	Included		Included		$500 / student / day
On-site Training Max 15 students per class	Discounted		Discounted		$2,500 / class day (+ T&E)
Consulting Services	Discounted		Discounted		$2,000 / day (+T&E)
QuickStart Package	$6,990 (+T&E)		$7,490 (+T&E)		$9,990 (+T&E)
Scope of Coverage	Single Production System Application Framework Certified Solutions		Single Production System Application Framework Certified Solutions		Application Framework
Productivity Tools	Included		Included		Not Available
Patches & Hot Fixes	Included		Included		Limited Access