Support Options - Aras Corporation

Confidence, Choice, Success.

Support ensures success. Delivering strategic results requires a trusted technology partner that is committed to your business. We recognize that you need a plan for your business-critical enterprise software solutions that matches your company's long-term needs.

Our Aras Unlimited series of enterprise-class subscription packages provides you with a variety of options designed to fit the needs of your business. We have packages available for every scope of deployment from global enterprise implementations to workgroup level usage.

Simply contact Aras to learn more and get pricing on the package that's
right for your company.

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Aras Unlimited – Enterprise-class Coverage

Aras Unlimited package options provide your business with the confidence that comes from working with a trusted technology partner. There are a number of options so you can choose the package that's right for your business.

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	Essentials Package

	Provides your company with ongoing access to the necessary Security Updates, Hot Fixes, Microsoft Certified Versions, and Productivity Tools including the Data Loading utility and Solution Upgrade tools and much more to get you up & running fast and achieve long-term success. Also, includes access to the online support portal and discounts on Aras training and consulting so you can achieve success and deliver results.


	Premiere Package

	Builds on the benefits of the Essentials package to offer the greatest level of comprehensive enterprise support available. Premiere combines the benefits of Essentials with live hotline access to a dedicated support engineer to get specific answers to your technical questions. Premiere goes on to include unlimited support incidents, developer support, escalation management, and an annual supportability review – as well as free attendance at regularly scheduled Aras training sessions along with the significant discounts on consulting services and a lot more.

Package Comparison Table - Download Additional Detail

	Aras Unlimited Packages		Self Service
	PREMIERE	ESSENTIALS	Self Service
Documentation	Complete	Complete	Open Docs
Software Framework	Microsoft Certified	Microsoft Certified	Open Releases
Software Updates	Security Updates Service Packs Hot Fixes	Security Updates Service Packs Hot Fixes	Not Available
Software Solutions	Complete Access	Complete Access	Community & Commercial Solutions Only
Software Utilities	Complete Access	Complete Access	Subset
Online Support	Support Portal and Managed Q&A Forums	Support Portal and Managed Q&A Forums	Managed Q&A Forums
Live Hotline Support	Unlimited Incidents	Not Available	Not Available
Dedicated Support Engineer	Included	Not Available	Not Available
Developer Support	Architect Access and Comprehensive Code Samples	Open Source Only	Open Source Only
Supportability Review	Included	Not Available	Not Available
Consulting Services	Discounted	Discounted	Standard Rate
On-site Training	Discounted	Discounted	Standard Rate
Aras Scheduled Training	Free Attendance Schedules	Standard Rate See University for pricing	Standard Rate See University for pricing
Scope of Coverage	Per Production System (includes Development, Test, and Training environments)		Not Applicable

Package Pricing

Each of the Aras Unlimited packages can be sized to fit your company’s specific scope of deployment with options for Enterprise, Corporate, Small Business, and Workgroup starting at $750 / month.

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Get Package Comparison Details - Download Brochure