Premier Package
The Aras Premier subscription provides the software and support needed to achieve high availability of the Aras Innovator enterprise applications that the business relies upon. Aras Premier provides companies with the resources and technical expertise necessary to assure quality and reliability for the production environment today and into the future.
| Designated Support Contacts | 10 (ten) - will be assigned FTP and Subscriber Portal support role logins |
| Live Hotline / Email Support | Unlimited Incidents |
| Support Times |
8 a.m. - 6 p.m. (Eastern US timezone) Monday - Friday Excluding Holidays |
| Response Times |
1 Business Day: Severity 3 - Normal.
6 hours: Severity 2 - Urgent.
2 hours: Severity 1 - Critical. |
| Critical Bug Fixes | Unlimited |
|
Custom Releases (hot fixes / patches) |
Unlimited as required |
| Aras Innovator Releases | New Subscriber-only releases are made available approximately every quarter Notification is emailed to the Designated Support Contacts |
| Training |
Unlimited attendance at scheduled classes
Availability on a first-come, first-served basis Register for classes |
| Upgrade Services | Included for all major and minor releases, regardless of customization level |
| Subscriber Only Software |
CAD Integrations
Active Directory Integration Replicated Vault Service Batch Loader Utility And other tools, utilities and solutions that may be released from time to time as Subscriber Only |
| Scope of Coverage |
Single Production System
with unlimited development, test and training instances |
Available Enhanced Subscription Services options include:
- Extended support hours up to 7 x 24
- Additional designated support contacts
- Instant messaging access to support personnel
- Multi-instance coverage for enterprise wide deployments
- Live support coverage in most international time zones and languages including Chinese, Korean, Japanese, German, French, Spanish, Hebrew, and Russian.
Contact an Aras Representative for Pricing and Availability.