ES Agent Itemtype not found while installing ES Agent Service

RE: ES Agent Itemtype not found while installing ES Agent Service

Hinkle — Tue, 02 Jun 2020 10:31:32 GMT

On a monitored Windows computer, the Operations Manager agent is listed as the Microsoft Monitoring Agent service. The Microsoft Monitoring Agent service collects event and performance data, executes tasks, and other workflows defined in a management pack official site

RE: ES Agent Itemtype not found while installing ES Agent Service

divyak02 — Tue, 12 May 2020 14:12:36 GMT

Yes I checked Itemtype in the instance, ES_Agent and other crawler item types are also present. Yes I had used root user in the agent.

RE: ES Agent Itemtype not found while installing ES Agent Service

Nithin Mahesh — Tue, 12 May 2020 14:01:05 GMT

Can you confirm there is the ES_Agent itemtype in the instance you are installing to? I wonder if this could be a permissions related issue. When you ran the index you used esadmin and when you ran the agent you used root user correct?

RE: ES Agent Itemtype not found while installing ES Agent Service

divyak02 — Tue, 12 May 2020 13:26:10 GMT

Yes, I uninstalled the agent services from the programs in the control panel and the folder got deleted from C:\Program Files (x86)\Aras\EnterpriseSearch\. After this step I reinstalled.

RE: ES Agent Itemtype not found while installing ES Agent Service

Nithin Mahesh — Tue, 12 May 2020 13:07:24 GMT

Could be, you can check by going to the file location of the installs. If you used the default it would be in C:\Program Files (x86)\Aras\EnterpriseSearch. If there is a folder for the agent then it did not uninstall correctly previously and you should first uninstall again then delete the folder and reinstall.

RE: ES Agent Itemtype not found while installing ES Agent Service

divyak02 — Tue, 12 May 2020 12:57:38 GMT

Hey, yes they both are in the same machine, I am just using the innovator instance on a different server. Previously the same configuration was working fine. Once I had deleted the ES Agent from the innovator and uninstalled the agent the while installing the agent service again the error came.

Is it related to deleting the agent from the innovator? May be after deleting the ES Agent from agents somewhere in background the clean up didn't happen.

RE: ES Agent Itemtype not found while installing ES Agent Service

Nithin Mahesh — Tue, 12 May 2020 12:50:32 GMT

Hi Divyak02,

Is your index (solr and node clusters) installed in another machine and the agent in a separate machine? If this is the case it might be that the agent is failing since it cannot communicate with the index in the other machine and it could be related to firewall settings. Are you able to install the agent and file processor in the machine that has the index?

This is not an error I have seen before, let me know if this helps,

Nithin

RE: ES Agent Itemtype not found while installing ES Agent Service

divyak02 — Tue, 12 May 2020 10:16:27 GMT

Nithin Mahesh Can you please help me with this one.