James Gehan さんのグループアクティビティ

Managing Team Members

Vian Abraham — Mon, 27 Jul 2020 15:31:48 GMT

1 Viewing Team Members

If you'd like to review your team members and their access to the portal, please follow the steps below:

From your user menu, select Our Account
View the Team tab to see the list of members on your Subscriber Portal account

2 Inviting Team Members

If you are a Portal admin for the Subscriber account, you can easily invite one or more people from your organization to become members of the Aras Subscriber Portal.

Please follow steps in section Portal Admin Invitation of the article Subscriber Portal Account Creation Options

3 Edit and Remove Current Team Members

Portal Admins can remove members that are no longer with your organization using the Remove action.

Portal Admins can update member's access using the Edit action.

When they edit the role, they will be presented with a description of the options. They can also see the user's last login. Such information should help them make the best decision on the roles they should set for their users.

4 Team Members Portal Roles

There are 3 subscriber roles in the portal:

Member - Portal members have access to all announcements, online training resources, product documentation, as well as upgrade planning information. Members can also participate in Community forums and set their account to sign up for the Aras Newsletter, Support Bulletins, Aras events and more.
Support - People in the Support role are able to view, create and update Support Incidents as well as view subscription license keys. Note: there is a maximum of 10 employees who may be designated as Support contacts per subscriber. Members of the Support role should have attended Aras Configuring Solutions training and have full access to Product Documentation on the Subscriber Portal.
Administrator - People in the Portal Admin role are able to help maintain the subscriber team.

5 Updating the Portal Admin

If your organization would like to change who is a Portal admin or designate additional people as an Portal admin, contact your Account Owner or Aras Customer Success Manager. You can find them under the Subscription menu. We are considering to allow portal admins to do this action themselves in future enhancements.

What is a Support Incident?

Vian Abraham — Wed, 09 Feb 2022 22:03:09 GMT

Support Incidents are a way to track your questions and issues with using Aras Innovator. Each time you contact Aras Support, we create a Support Incident to track this request and assign a unique Support Incident number (SI #).

Each Support Incident has the following information

Incident # - a unique number assigned to this request – SI-####. Please use this number when working with Aras Support on this request.

Summary – a brief description of the question or issue

Severity – a classification of the issue’s severity

Level 3 – Normal. Moderate to Low business impact. Refers to everyday faults and general service requests.

Level 2 – Urgent. Moderate to high business impact that applies to a smaller number of users or a degradation rather than complete loss of service.

Level 1 – Critical - High business impact, serious internal end user impact or serious external customer impact.

Product – Which product this Support Incident about? Innovator standard product, Custom or other product

Priority - Priority enables subscribers to communicate with Aras what is important to your business when there may be several Support Incidents we are working on together. While setting a priority may not affect issue resolution time, it will help in our understanding what are the most important needs for resolution. Subscribers may update these priorities to align with business changes.

1 - Highest

4 - Lowest

Customer Contact – The subscriber contact who made the original request or the primary person at the subscriber organization who is involved with investigating the Support Incident

Last Activity – The last correspondence between the Subscriber organization and Aras Support regarding the SI.

Issue # – the product bug or enhancement issue number(s) associated to the SI

Status – The current State of the Support Incident

Open – this incident is in work or under investigation within Aras

Awaiting Feedback – Aras is awaiting information or response from the subscriber to continue the investigation

Closed – the work on this incident has been completed and the incident has been resolved

Reviewing Support Incident Correspondence

In the Subscriber Portal, you may select on individual Support Incidents to see all details of the Support Incident. If applicable, all attachments from this Support Incident are summarized at the top of the Support Incident.

Each correspondence from Aras Support will be listed in the view of the Support Incident with the date and time of the correspondence. This correspondence may include your email to Aras Support and Aras Support’s response.

If you have questions or additional information on a specific Support Incident, email Aras Support and reference the Support Incident number.

What are Issues and where can I find our issues?

Vian Abraham — Thu, 15 Dec 2022 21:15:15 GMT

In cases where a product defect, performance request, upgrade or enhancement request is identified, it will be filed as an Issue. In the Subscriber Portal, by default, a list of all Open issues for your company is displayed with their status. We create a unique Issue number to track this item.

Each Issue has the following information

Issue # - a unique number assigned to this issue – I-####. Please use this number when working with Aras teams on this topic.

Name – a brief description of the issue

Type – a classification of the issue

Bug – a product defect

Enhancement – a potential future enhancement to the Aras software

Action Item – a request for Aras Services – typically an upgrade request

Product – The Aras Product the Issue is about. Innovator standard product, Custom or other product

Product Area – A specific area within the Product the Issue is about

Created By – The individual who created the issue on behalf of the subscriber

Created Date – The date the issue was created

Status – The current State of the Issue

Analyzing – the Issue is under initial review

Backlog – the Issue has been accepted into the Product Backlog

Implementing – the Issue is actively being fulfilled

Released – the Issue has been released in standard Product and can be applied via Upgrade

Testing – a candidate resolution for the issue is being tested

New – the issue is relatively new and awaiting disposition

Future – the issue potentially may be addressed at some point in the future, but there is not a committed timeframe at this time. An issue in Future state is not a commitment that it will be resolved

Development – the Aras Development team has been investigating the issue

Cloned to SAFe – the issue is under consideration by Aras teams

Support – the issue is currently assigned to the Aras Support team

Closed – the issue has been resolved

Reviewing Issue Details

In the Subscriber Portal, you may select on individual Issue to see all details of the Issue. If applicable, it may include more detailed description of the Issue as well as resolution/workaround.

Aras Innovator Release 30 is now available!

James Gehan — Mon, 26 Feb 2024 22:25:00 GMT

Aras Innovator Release 30 is now available. Here are some of the highlights:

Rule Configuration for Responsive Forms
Search Grid Previews

Check out Aras' new online documentation under Learn > Documentation or Read about all the updates in the Release Notes in the attached document.

Aras Innovator Release 29 is now available!

James Gehan — Fri, 17 Nov 2023 23:45:26 GMT

Aras Innovator Release 29 is now available. Here are some of the highlights:

Field Descriptions for Responsive Forms
Grid Widget in Dashboards with Configurable Layout

Check out Aras' new online documentation under Learn > Documentation or Read about all the updates in the Release Notes in the attached document.

NEW - Online Aras Innovator Documentation

James Gehan — Wed, 27 Sep 2023 19:52:00 GMT

Under the Learn menu, Aras Innovator documentation is now available in a new, more usable online and downloadable forms for all supported releases.

Access all Aras Innovator Platform documentation and Application documentation.

Select your Aras Innovator release, then select Online Documentation and you can search for terms across all of the Aras documentation for that release.

Or, Select PDFs to download individual documents.

Navigate the Online Documentation by selecting individual subjects or full text search across all documents in the release.

Return to the starting documentation location by selecting the 9 squares

For access to older releases, from the Documentation home page, scroll to the bottom and select Archived Documentation

If you have questions or feedback, select this link and tell us what you think.

Aras Innovator Release 28 is now available!

James Gehan — Tue, 01 Aug 2023 10:40:00 GMT

Aras Innovator Release 28 is now available. Here are some of the highlights:

Preview of New Responsive Forms
Reduced Metadata Requests for List Properties
Control Dashboard Access Using Private Permissions

Check out Aras' new online documentation under Learn > Documentation or Read about all the updates in the Release Notes in the attached document.

Aras Innovator Release 27 is now available!

James Gehan — Tue, 18 Jul 2023 10:35:00 GMT

Aras Innovator Release 27 is now available. Here are some of the highlights:

Embedded Document Elements
Indicator for Non-Current Item Version
Simulation Viewer Update

Check out Aras' new online documentation under Learn > Documentation or Read about all the updates in the Release Notes in the attached document.

Aras Named a Leader in Product Lifecycle Management for Discrete Manufacturers by Independent Research Firm

James Gehan — Fri, 31 Mar 2023 12:13:00 GMT

Aras been named a leader in The Forrester Wave^TM: Product Lifecycle Management for Discrete Manufacturers, Q1 2023 evaluation. According to the Forrester report, “Aras’ superior performance, with annual revenue growth for years at more than 30%, and superior innovation roadmap, enabling its clients to upgrade on average every 18 months to exploit modern technologies, support its strategy to fully support the digital thread and twin capabilities for manufacturers with an open low-code platform.” Read More

Aras Innovator Release 26 is now available!

James Gehan — Fri, 31 Mar 2023 12:07:00 GMT

Aras Innovator Release 26 is now available. Here are some of the highlights:

Tooltips for Properties in Grids and Forms