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SUPPORT Q&A - Innovator fails to init

Ed_Lamoureaux - Tuesday, January 4, 2011 2:13 PM:

All,

I had (at least I thought I had) installed Innovator successfully.  I was able to get to the login page, although I could not login.  I then ran sdns.exe with the URL, and the site no longer is available.  I get the following error:

 

Aras Innovator client has failed to initialize.


Please, contact your system administrator to review your .NET security settings.

Any help would be appreciated.



Ronan - Wednesday, January 5, 2011 9:12 AM:

Are you sure you fed the right URL to sdns? This error message is the usual one when one failed to launch sdns...

Which URL did you give? It should be http://<machinename>/<Innovatorname> , like http://arasvm1/InnovatorServer

Have a look at the log file sdns generates. What does it contain?



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Ed_Lamoureaux - Wednesday, January 5, 2011 9:23 AM:

Good thought.  But the log file appears to be OK.  Here is the contents...  My server 2K8 is running .NET Framework 4.  Is that an issue?

 

[========================================================]
   Setting security for .NET 2.0 ...
[========================================================]


WARNING: It seems like a group with the membership URL similar to
         "localhost/.../" already exists:
   ...
   1.7.  Url - localhost/.../*: FullTrust (Exclusive LevelFinal)
   ...

NOTE: creation of multiple groups with the same name or the same 
      membership URL can cause problems when running Innovator


Removing existing group shown above and create a new
group with membership URL "localhost/.../" ....


[--------------------------------------------------------]
   Delete old group with membership URL "localhost/.../" ...
[--------------------------------------------------------]

Microsoft (R) .NET Framework CasPol 2.0.50727.4016
Copyright (c) Microsoft Corporation.  All rights reserved.

Removed code group from the Machine level.
Success


[--------------------------------------------------------]
   Create new group with name "localhost/.../InnovatorServer" ...
[--------------------------------------------------------]

Microsoft (R) .NET Framework CasPol 2.0.50727.4016
Copyright (c) Microsoft Corporation.  All rights reserved.

Added union code group with "-url" membership condition to the Machine level.
Success

 



Ronan - Wednesday, January 5, 2011 10:25 AM:

As long as you have .NET>=2 you should be OK. .NET 4 includes .NET 2 and as you can see in the log .NET 2 is used

Have you followed the client configuration steps detailed in Aras Innovator 9.2 - Internet Explorer Client Machine Configuration.pdf? You'll find this PDF in the downloads section.