sruthy.ak - Monday, January 31, 2011 5:12 AM:
We can set the expected duration for each activity in workflow mapof ECR. After this duration, that is after the due date, notifications should be send to those, to whom the activity is assigned. How can i do that.......
I tried with giving "On Due" event in notifications. But its not working.........
Brian - Tuesday, February 1, 2011 5:50 AM:
Hi,
Check in the community solutions for "Workflow Automation". There are some methods there that check for overdue Activities and send the appropriate notifications.
If you are on subscription then you can get access to the "Scheduler Service" which can run these methods at regular intervals for you, say every night.
If you are not on subscription then you will need to run these methods manually.
Cheers,
Brian.
sruthy.ak - Wednesday, February 2, 2011 4:58 AM:
Thnks Brian..
Can you please explain in detail.
I imported that package. Don't have subscription. Now which method should I change and how should I change it?
Thanks and regards,
Sruthy
Brian - Wednesday, February 2, 2011 7:16 AM:
Hi Sruthy,
The method you want to run is called "Check Escalations".
If you create an Action that calls this method and get someone (your administrator for example) to login every day or so and run the action. This will check the escalations and send email notifications where the tasks are over due.
Cheers,
Brian.
