SUPPORT Q&A - bigger files upload fails

tomsedison - Monday, October 1, 2007 11:39 AM:

Hi,

I am able to upload small files to vault, but when I try files larger than 200 MB it fails saying. "Failed to upload the file. Is the specified Vault Server URL localhost:9000/.../vaultserver.aspx correct?"
The URL is correct. Can some one point out what would be the reason?

Thanks,
Toms

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tomsedison - Wednesday, October 3, 2007 9:10 AM:

In the event viewer I found the following log


Event code: 3005
Event message: An unhandled exception has occurred.
Event time: 10/3/2007 5:08:45 AM
Event time (UTC): 10/3/2007 12:08:45 PM
Event ID: 42408baff15b458f868275e41f0c72b6
Event sequence: 32
Event occurrence: 2
Event detail code: 0
Application information:
Application domain: /LM/W3SVC/3/Root/Server-3-128358776638606495
Trust level: Full
Application Virtual Path: /Server
Application Path: D:Program FilesArasInnovatorInnovatorServer
Machine name: SJ-TEAMTRACK
Process information:
Process ID: 3396
Process name: aspnet_wp.exe
Account name: SJ-TEAMTRACKASPNET
Exception information:
Exception type: FormatException
Exception message: Input string was not in a correct format.
Request information:
Request URL:
Request path:
User host address:
User:
Is authenticated: False
Authentication Type:
Thread account name: SJ-TEAMTRACKASPNET
Thread information:
Thread ID: 8
Thread account name: SJ-TEAMTRACKASPNET
Is impersonating: False
Stack trace: at Microsoft.VisualBasic.CompilerServices.Conversions.ParseDouble(String Value, NumberFormatInfo NumberFormat)
at Microsoft.VisualBasic.CompilerServices.Conversions.ToDouble(String Value, NumberFormatInfo NumberFormat)
Custom event details:

Thanks,
Toms

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SamsAn - Thursday, October 4, 2007 3:13 AM:

Hi.

This is the known issue. We hope it will be fixed in a nearest release.

Note: large files may be added to innovator using the special alternate route, but i'm not sure do such files may be checked out properly then.

Please, let me know if the route description is required.

SamsAn.

 

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tomsedison - Thursday, October 4, 2007 11:46 AM:

Thanks SamsAn.

I would like to know the route description that you mentioned.

What is the maximum file size for normal upload? Will it increase the maximum file size, if I use 64 bit machine?

 Thanks,

Toms

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SamsAn - Monday, October 8, 2007 4:44 AM:

Hi.

Please, first check: is the decision described by snnicky in aras.comwww.aras.com/.../533.aspx helpful:

+++++ 

 

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tomsedison - Monday, October 8, 2007 9:30 AM:

I tried these settings already. I am still unable to upload large files. What else could be the reason?
This is of high importance for us now.

Thanks,
Toms

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SamsAn - Monday, October 8, 2007 10:48 AM:

Hi.

Please, keep in mind memoryLimit flag from machine.config IIS configuration file. Probably it should be set to larger value. Also, sufficient amount of ram should be allowed on the server.

Hope it helps.