pokedoke - Wednesday, August 17, 2011 5:59 PM:
Hi all -- I am trying to incorporate other domains within my network to allow for emails. Is there any way to do this?
For example, if I am domain "MARIO" and I want to also send through Aras to domain "LUIGI" within the same network, how would I go about doing that?
Thank you!
eric_h - Wednesday, August 17, 2011 6:59 PM:
We just got email delivery working. Here are a couple things that might be of help. You need to alter this line in the root config file (InnovatorServerConfig.xml):
<Mail SMTPServer="queue"></Mail>
to something like: <Mail SMTPServer="ourSMTPserverAddress"></Mail>
In our case, we give it a fully qualified domain name, so something like "smtpserver.ourdomain.com". Sounds like you are talking Windows domains, and not sure how to best address. I would test whatever name by trying to telnet from the Aras server to the SMTP server (telnet smptServerAddressOrName 25) and see if you connect.
Another thing to keep in mind, but you need to be sure you SMTP server is allowing connections from the Aras server.
pokedoke - Wednesday, August 17, 2011 7:28 PM:
Actually, our emails are already working. However, in our network, we cannot send emails to any other domain name within the network.
Using my same example, Aras is installed on domain "MARIO". Within the network, MARIO, LUIGI, and TOAD exist. But we cannot send emails from Aras (which is within the domain MARIO) to LUIGI or TOAD.
I will try what you posted though, thanks!
eric_h - Thursday, August 18, 2011 10:35 AM:
I don't know this for sure, but my guess is that Aras does not do anything complicated with email. It probably makes a simple connection to the SMTP server to send the messages. From what you are saying, is sounds like Aras can connect to the SMTP server. I might be wrong, but from what you are saying it almost sounds like an issue with the SMTP server where it cannot deliver messages across domains. Can other services send emails across domains from that SMTP server, but only Aras cannot? Just something more to think about.
Eric
pokedoke - Thursday, August 18, 2011 1:41 PM:
You're correct -- I can send normal email through outlook and whatnot through this domain to anywhere else. Could there be something blocking Aras from sending to other domains?
eric_h - Thursday, August 18, 2011 5:39 PM:
Are you using the same email server for Outlook as you are for Aras? Your Outlook most likely is connecting to an Exchange server (I could be wrong) that sends emails via a proprietary MS Exchange protocol. I think an Exchange server can also do SMTP but not sure. Point is, Outlook is possibly talking to an altogether different server or if the same server, via different protocol.
Again, I could be wrong, but I would make sure the SMTP server you are connecting to can send emails to some of the other domains. It obviously is allowing Aras to connect since it is delivering 'inner domain' emails.
One thing you might try is to connect to the SMTP server via telnet and send an email direct first inside the domain, then a second email outside the domain. This will test if the SMTP server is not sending emails outside the domain, then you know it is not an Aras issue, but how the SMTP server is set up. This like might be of use as it explains how to connect via telnet and send emails:
