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SUPPORT Q&A - No Response from "Login"

hpema108 - Thursday, February 28, 2008 5:50 AM:

Hi,

I have installed according to the installation guide, and followed the security settings, including the client configuration. I get to the point where I can see the Login Window. I put admin/innovator as the login details and click "Login".......nothing happens???

Did I miss something.

I and busy testing Aras Innovator, and loved what I read and saw on the website. So I have installed the server on my notebook which has Vista Business edition, sql 2005 dev edition, i also have vs2008 installed on this machine.

Can anyone please assist me in getting past the Login" screen.

Thanking you in advance.

regards

hemant



Bill - Friday, February 29, 2008 12:39 PM:

Aras Innovator 8.1.1 does not support the use of Windows Vista as the Innovator Server.

If you wish to use this in a developer environment, I recommend Windows XP SP2.

Production environments should only be run on Windows Server 2003 or Windows Server 2000.

 -Bill

 



Bill - Friday, February 29, 2008 12:57 PM:

As a further note I wanted to include some updated recommended settings for use with Internet Explorer 7 and Windows Vista:

Once you have logged into the client PC machine as an administrator, you may configure Internet Explorer using the following steps
 
  1. Open an Internet Explorer window.
  2. From the Menu Bar select Tools à Internet Options
    1. Select the Security tab
                                          i.    Select the Trusted Sites Zone
1.    Select the Sites button
a.    Add the URL for Innovator to this zone.
2.    Enable Protected Mode (Vista Only) – Disable
                                         ii.    Select the Custom Level button and insure the following settings (scroll down to find an appropriate option):
1.    .NET Framework-reliant components
a.    Run components not signed with Authenticode – Enable
b.    Run components signed with Authenticode – Enable
2.    ActiveX controls and plug-ins
a.    Download signed ActiveX controls – Enable
b.    Run ActiveX controls and plug-ins – Enable
c.    Script ActiveX controls marked safe for scripting – Enable
3.    Downloads
a.    File download – Enable.
4.    Miscellaneous
a.    Allow websites to open windows without address bar or status bar – Enable
5.    Scripting
a.    Active scripting – Enable
 
    1. Select the General tab
                                          i.    In the “Browser History” section, Select the Settings button
1.    Select ‘Every visit to the page’
2.    Select OK
                                         ii.    In the “Tabs” section, Select the Settings button
1.    In the “When a pop-up is encountered:” section select Always open Pop-ups in a new window (Let internet explorer decides how pop-ups should open is the minimum setting allowed.)
    1. Select the Advanced tab
                                          i.    Browsing
1.    Disable script debugging (Internet Explorer)
a.    Aras recommends disabling script debugging for any user not actively debugging their client machine.  This is only recommendation and not a requirement.
2.    Disable script debugging (Other)
a.    Aras recommends disabling script debugging for any user not actively debugging their client machine.  This is only recommendation and not a requirement.
3.    Display a notification about every script error. – Disable
    1. Select OK