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SUPPORT Q&A - Unable to unlock item

ppeetteerr - Wednesday, May 30, 2012 1:26 PM:

When I attempt to unlock a locked item I get Aras.Server.Core.ItemIsNotLockedException. The item is shown as locked by the admin (whom I am). I can edit and save it but other users cannot (because it is locked).  I've tried logging out and logging back in, and restarting the server. No luck

 

Aras.Server.Core.ItemIsNotLockedException<SOAP-ENV:Envelope xmlns:SOAP-ENV="schemas.xmlsoap.org/.../"><SOAP-ENV:Body><SOAP-ENV:Fault xmlns:af="www.aras.com/.../af:legacy_detail><af:exception message="Aras.Server.Core.ItemIsNotLockedException" type="Aras.Server.Core.ItemIsNotLockedException" /><af:item type="FMEA Effect" id="9CF6563AABFB473DB5C5A23503F3E087" /></detail></SOAP-ENV:Fault></SOAP-ENV:Body></SOAP-ENV:Envelope>