mbonilla - Wednesday, June 6, 2012 11:02 AM:
Our ARAS server has some serious performance issues taking up to 1.5 minutes to complete a transaction. Is there any experienced ARAS consultant close to San Diego CA?
Regards,
Milton
Jennifer - Wednesday, June 6, 2012 2:51 PM:
Hi Milton,
Thank you for reaching out to the community. There are a number of Aras partners that you can find on the website under the partners page.
Alternatively, feel free to reach out to Aras directly at (978) 691-8900 to discuss your needs.
In the meantime, can you provide additional insight as to which version of Aras you are running? Thanks in advance.
Best,
Jennifer
mbonilla - Tuesday, June 12, 2012 11:23 AM:
Hello Jennifer,
We are running ARAS 9.0.1. This is an old version that is also causing us problems because it can only run on IE7 so for windows 7 we are forced to use MS Vitual PC. We are using the free version and for database we are using SQL Express 2005. The server was running on VMWare host and recently I moved it to a regular Dell server to see if that would help the performance but this made no difference.
In a perfect world what I would like to accomplish is this:
1. Migrate to a current version that can work on IE 8 and 9
2. Fix the performance issues
3. Get our selfs on support so that we don't fall behind again.
Jennifer - Wednesday, June 13, 2012 9:47 AM:
Hi Milton,
Thank you for the additional details. This will definitely get us into the right discussion for moving your company forward.
As I’m sure you know, with Web Applications there are many things that can affect performance that have nothing to do with the specific application. In general, web applications with a rich user interface are impacted by bandwidth, latency, firewall issues, anti-virus software configurations (so common!), proxy servers, … you get the idea.
Aras Support has years of experience resolving performance issues, and 8 times out of 10 there is a proxy server setting problem, or a setting in the anti-virus software that needs to be tweaked; resulting in stellar performance again.
While there is a lot of value in the Aras Subscription for updates, it goes beyond that with access to the years of experience of our in-house staff with network and server tuning and much more.
Please reach out to me directly at [email protected]; I’m happy to help you evaluate your options for performance improvement, subscription, etc.
Best,
Jennifer
