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SUPPORT Q&A - After Installation First login shows NO databases.

mhj96813 - Wednesday, August 15, 2012 4:33 PM:

We installed with a few hicckups but finally got it.  The database was created and the login and user were created in the remote sql server.  The db connection line looks right in the config file but teh login shows no databases available.'

I'm not sure how to troubleshoot this.  Should I just uninstall and re-install?  I tried a repair



Jennifer - Wednesday, August 15, 2012 4:47 PM:

Hi Mhj,

This is pretty common and is generally a simple click here or there that you missed during setup.  Highly recommend watching this installation tutorial video.  This short video walks you through the installation process. We've heard from the community that at least 85% of those with an issue are able to solve it after reviewing the session.

Best,

Jennifer