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SUPPORT Q&A - Main grid is empty (not painting columns or headers)

Grinko Nastya - Monday, July 29, 2013 7:44 AM:

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I have installed Aras Innovator 9.3.0 SP8 on Windows 7 (64 bit). But the main grid is empty. I saw such trouble in Installation Guide and have tried to re-install MSXML. I tried different versions, but nothing has helped. Now I have MSXML4 SP3, .NET 3.5 SP1, IE9 (with all required settings and capability view) and main grid not painting columns or headers. Can someone help me? Thanks,

Nastya

 



Brian - Tuesday, July 30, 2013 8:29 PM:

Hi Nastya,

When you say the main grid is not painting columns or headers are you able to log into Innovator and you are only getting the Main menu and Table of Contents down the left hand side?

Or are you having problems logging into Innovator?

Can you post a screen shot of the problem?

Cheers,

Brian.



Grinko Nastya - Wednesday, July 31, 2013 3:15 PM:

Hi Brian

I haven't problems in logging into Innovator.

I have problems further:

Thanks,

Nastya



Gorinich - Thursday, October 3, 2013 4:27 AM:

I've got the same problem (first screen shot) with 9.4.0. No antivirus. Clear Windows server 2008 R2 installation.



Brian - Wednesday, July 31, 2013 8:20 PM:

Hi Nastya,

I'm not sure what is going on here but I would be looking at any Anti-Virus applications you have running that may be blocking access to either the activeX files that need to be downloaded or are somehow blocking the scripts between the client and server.

Clearly there is some communication but either something is being blocked or not all of the files installed properly for Innovator.

You may have to put an HTTP snooper/analyzer on the machine to try to figure out what is being blocked.

Cheers,

Brian. 



Gorinich - Friday, October 4, 2013 2:02 AM:

Problem is solved by reinstalling all required items.



Grinko Nastya - Tuesday, December 10, 2013 7:49 AM:

Hi

Sorry for silence.

But no - this problem was not resolved but reinstalling of any components (believe me - I tried all except OS)

I have used Brian's advise about "HTTP snooper/analyzer" and saw error "Error: 0x800401F3 - Invalid class string" and then

using goggle search I solve the problem in such way:

regsvr32.exe jscript.dll

regsvr32.exe vbscript.dll

regsvr32.exe wshom.ocx

regsvr32.exe msxml3.dll

regsvr32.exe -i shell32.dll

regsvr32.exe OLEAUT32.DLL

 

Thanks,

Nastya