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SUPPORT Q&A - Unable to get License Key

nbachus - Wednesday, August 7, 2013 10:51 AM:

When trying to obtain license key, the confirmation page does not list the e-mail to which the key is being sent.  When checking the e-mail, no e-mail is ever received.  We've tried different addresses, but come up with the same issue and have tried using different browsers.



Jennifer - Wednesday, August 7, 2013 11:00 AM:

Hi nbachus,

Please feel free to email [email protected] with the MAC address you would like a license key issued against. We can look up your submission and manually send you a copy of the license.

I will also have this checked into to ensure this is an isolated incident.

Thank you,

Jennifer



nbachus - Wednesday, August 7, 2013 11:25 AM:

I tried it one more time today, and it worked.  It seemed like it was an isolated issue on Monday.

Thanks,

Nathan



Jennifer - Wednesday, August 7, 2013 11:33 AM:

Thanks Nathan, glad to hear it.

Best,

Jennifer