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SUPPORT Q&A - browser has failed the minimum browser requirement check

andy.long - Wednesday, February 26, 2014 4:36 AM:

I have downloaded and installed Innovator 10 for evaluation and can’t connect to it, I get a browser error:  “The browser has failed the minimum browser requirement check.” Both from client PCs and on the server itself.

I have tried IE8, IE9 and Chrome (version 33.0)
Are there any special requirements that might not be in a default package?

Server 2003
MS SQL 2005 server express
IIS6
Appears to have .NET framework 2, 3, 3.5 and 4
The page address of this error ends :   InnovatorServer/Client/X-salt=std_10.0.0.5846-X/SupportedBrowsers.html 
licence reads version=10.0 

This is my first foray into Aras, I can’t see what’s up.  Any pointers?

   Andy



Jennifer - Wednesday, February 26, 2014 4:47 PM:

Hi Andy,  It seems that your Microsoft products do not meet the minimum requirements for 10, specifically Server and SQL.

To run Aras Innovator version 10, you need a minimum of Server 2008 R2 and SQL 2008. I believe you also need .net framework 4.5, minimum IE 9 and that we do not support chrome at this time.

I would recommend downloading a copy of the documentation


Best,

Jennifer



andy.long - Wednesday, February 26, 2014 5:17 PM:

Hi,

During the time that the post took to appear (my first post so manually approved!) I sorted that error msg. Not sure why it happened but I turned browser  compatibility on then off again and it kind of worked. Well, gave a different error message actually :(

Aras Innovator client has failed to initialize.

Hosting of .NET controls inside Internet Explorer is disabled

I'll have a look at the docs again on that issue tomorrow morning, there was one setting greyed out that I was not able to set.  I hope it isn’t simply the Server 2003 / SQL issue as that is all I can get hold of for testing purposes and so I will have to abandon testing Aras if that is the case :(

Cheers,

   Andy