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SUPPORT Q&A - Ver 9 on Vista

ramya - Monday, July 21, 2008 1:01 PM:

I installed Innovator Version 9 on a Vista machine. But I am not able to get to it.

Here's the error, any help is appreciated:

Server Error in Application "Default Web Site/InnovatorServer"


HTTP Error 404.3 - Not Found

Description: The page you are requesting cannot be served because of the Multipurpose Internet Mail Extensions (MIME) map policy that is configured on the Web server. The page you requested has a file name extension that is not recognized, and is not allowed.

Error Code: 0x80070032

Notification: ExecuteRequestHandler

Module: StaticFileModule

Requested URL: localhost/.../default.aspx

Physical Path: C:Program FilesArasInnovatorInnovatordefault.aspx

Logon User: Anonymous

Logon Method: Anonymous

Handler: StaticFile

Most likely causes:

  • It is possible that a handler mapping is missing. By default, the static file handler processes all content.
  • The feature you are trying to use may not be installed.
  • The appropriate MIME map is not enabled for the Web site or application. (Warning: Do not create a MIME map for content that users should not download, such as .ASPX pages or .config files.)

What you can try:

  • In system.webServer/handlers:
  • Ensure that the expected handler for the current page is mapped.
  • Pay careful attention to preconditions (e.g. runtimeVersion, pipelineMode, bitness) and compare them to the settings for your application pool.
  • Pay careful attention to typographical errors in the expected handler line.
  • Please verify that the feature you are trying to use is installed.
  • Verify that the MIME map is enabled or add the MIME map for the Web site using the command-line tool appcmd.exe.
    1. Open a command prompt and change directory to %windir%system32inetsrv.
    2. To set a MIME type, use the following syntax: appcmd set config /section:staticContent /+[fileExtension='string',mimeType='string']
    3. The variable fileExtension string is the file name extension and the variable mimeType string is the file type description.
    4. For example, to add a MIME map for a file which has the extension ".xyz", type the following at the command prompt, and then press Enter:
    5. appcmd set config /section:staticContent /+[fileExtension='.xyz',mimeType='text/plain']
    Warning: Ensure that this MIME mapping is needed for your Web server before adding it to the list. Configuration files such as .CONFIG or dynamic scripting pages such as .ASP or .ASPX, should not be downloaded directly and should always be processed through a handler. Other files such as database files or those used to store configuration, like .XML or .MDF, are sometimes used to store configuration information. Determine if clients can download these file types before enabling them.
  • Create a tracing rule to track failed requests for this HTTP status code. For more information about creating a tracing rule for failed requests, click here.

More Information...

This error occurs when the file extension of the requested URL is for a MIME type that is not configured on the server. You can add a MIME type for the file extension for files that are not dynamic scripting pages, database, or configuration files. Process those file types using a handler. You should not allows direct downloads of dynamic scripting pages, database or configuration files.

Server Version Information: Internet Information Services 7.0.



Bill - Tuesday, July 22, 2008 11:34 PM:

Your error indicates that IIS7 was not completely installed and configured on your machine to run Aras Innovator.  You simply need enable IIS certain features on your machine.
 

1)      From the “Control Panel”, open “Programs and Features”

2)      Select “Turn Windows features on or off”, located on the left hand side of the dialog.

3)      When this menu populates itself you will want to select on the Internet Information Security and expand that in the TOC

4)      Please adjust your feature as shown below:

 

a.        Disable the FTP Publishing Service

b.      Under Web Management

                                                               i.      Make sure the IIS6 features are disabled

                                                             ii.      Enable the IIS Management Console, IIS Management Scripts and Tools, and  IIS Management Services.

c.       Under World Wide Web Services you want to make sure everything is turned on.

                                                               i.      Expand Application Development Features and common HTTP Features.  Make sure that both have all the options fully selected.

d.      Enable “Health and Diagnostics”, “Performance Features, and Security

5)      Click on OK to accept the changes and will install these changes for you for IIS.