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SUPPORT Q&A - Aras innovator installation rolling back

sunil_b_v - Saturday, June 21, 2014 6:14 AM:

I have recently downloaded Aras Innovator 10. I had installed it fully. It got installed but i was unable to start it due to absence of some pre requisite items of windows. Hence i got it uninstalled. Now i have installed all the pre requisites as per guide. Now when i stall Aras Innovator again. It comes to a point shown below.

The next thing i see is the installation rolls back and says about some interruption. What may be the cause of this thing. Please help.

sunil_b_v - Monday, June 23, 2014 10:11 AM:

Any suggestions over the issue.

edmoreirabr - Saturday, August 2, 2014 10:24 AM:

Please, could you inform the Windows Version? Another point: Did you check the IIS requirements before to setup?

sunil_b_v - Wednesday, June 25, 2014 3:31 AM:

Any suggestions over the issue.

Please help.

sunil_b_v - Thursday, June 26, 2014 3:13 AM:

Anybody......................

sunil_b_v - Saturday, June 28, 2014 10:32 AM:

Guys, please help me over the above issue.

I have tried tens of times by configuring IIS, .NET and SQL with different ways. I am unable to install Aras Innovator 10 on my server. It rolls back and does not even give any error message or error code.

I have even tried to install Aras Innovator 9.4 . And it comes out with same problem. It rolls back.

Please help me over the above issue.

Waiting for a voice.

shweta - Thursday, July 3, 2014 5:04 AM:

Try removing the database configured, and then try...

sunil_b_v - Thursday, July 3, 2014 4:44 PM:

Thanks for your reply.

I removed the database configured, but the situation remains the same after that. Thanks again for your effort.

heidi - Friday, August 1, 2014 4:19 AM:

I am having EXACTLY the same issue, also got it installed the first time without correct settings. now all setting are correct but keeps rolling back. Please tell me you have resolved it and how???

Thanks so much

Heidi

heidi - Friday, August 1, 2014 6:09 AM:

Just to add more info, this is what the log file reads, and a picture of IIS manager after the failure as well:

nstallShield 12:50:18: Setting property 'identityType' to value 'ApplicationPoolIdentity' for element 'processModel'. Old value: '2'. m_sSectionName : 'system.applicationHost/applicationPools'.

MSI (s) (24!B8) [12:50:18:219]: Closing MSIHANDLE (1447) of type 790531 for thread 1720

MSI (s) (24!B8) [12:50:18:220]: Creating MSIHANDLE (1448) of type 790531 for thread 1720

InstallShield 12:50:18: Attempt to change property value had problems, HRESULT: -2147023483

MSI (s) (24!B8) [12:50:18:222]: Closing MSIHANDLE (1448) of type 790531 for thread 1720

MSI (s) (24!B8) [12:50:18:223]: Creating MSIHANDLE (1449) of type 790531 for thread 1720

InstallShield 12:50:18: Failed to set Identity for app pool

MSI (s) (24!B8) [12:50:18:226]: Closing MSIHANDLE (1449) of type 790531 for thread 1720

MSI (s) (24!B8) [12:50:18:238]: Creating MSIHANDLE (1450) of type 790531 for thread 1720

InstallShield 12:50:18: Error with IISRT: -2252

MSI (s) (24!B8) [12:50:18:240]: Closing MSIHANDLE (1450) of type 790531 for thread 1720

MSI (s) (24:F0) [12:50:18:246]: Closing MSIHANDLE (1332) of type 790536 for thread 3664

Action ended 12:50:18: InstallFinalize. Return value 3.

MSI (s) (24:50) [12:50:18:258]: User policy value 'DisableRollback' is 0

MSI (s) (24:50) [12:50:18:258]: Machine policy value 'DisableRollback' is 0

MSI (s) (24:50) [12:50:18:339]: Executing op: Header(Signature=1397708873,Version=405,Timestamp=1157588500,LangId=1033,Platform=0,ScriptType=2,ScriptMajorVersion=21,ScriptMinorVersion=4,ScriptAttributes=1)

MSI (s) (24:50) [12:50:18:339]: Executing op: DialogInfo(Type=0,Argument=1033)

MSI (s) (24:50) [12:50:18:340]: Executing op: DialogInfo(Type=1,Argument=Aras Innovator)

MSI (s) (24:50) [12:50:18:341]: Executing op: RollbackInfo(,RollbackAction=Rollback,RollbackDescription=Rolling back action:,RollbackTemplate=[1],CleanupAction=RollbackCleanup,CleanupDescription=Removing backup files,CleanupTemplate=File: [1])

Action 12:50:18: Rollback. Rolling back action:

sunil_b_v - Monday, August 4, 2014 3:04 AM:

Sorry, but i gave up with the error.

Thereafter, i had installed on Win 7 for demo. it installed without errors. I am yet to install it on server. Could not solve the above problem.

heidi - Monday, August 4, 2014 4:27 AM:

Ok thanks so much for responding. I might do the same thing then.

Edson - I'm not sure if you got my previous response but I am using windows server 2008 r2 32 bit evaluation version, with sql express. I previously got Aras installed without the correct settings but could not access via my browser. So I corrected the IIS settings as well as did a fresh install but still having the same roll back error. Any help would be appreciated.

edmoreirabr - Monday, August 4, 2014 7:10 AM:

Heidi, I had this issue in the past and it was related to IIS security.

Most of cases you need to double check the requirements BEFORE to setup Aras

What's your timezone? I'm available to check your installation using Teamviewer if you want.

Regards,

Edson

heidi - Monday, August 4, 2014 7:24 AM:

Thanks Edson, that would be wonderful.

I am in Cape Town, GMT+2, 1:24pm now. What time would suit you?

Also my email: [email protected]