kenweise - Wednesday, March 11, 2015 9:35 AM:
Our company is running Aras 9.4. User base has mixed IE clients running versions 8, 9, and 10. We do not use Active Directory.
Our users report frequesnt IE crashes. The common error message is:
Aras Innovator client has failed to
initialize.
Some required controls('Utils.dll', 'Converter.dll',
'UpdateIntercommunicationLayer.dll', 'Vault.dll') were not loaded. Reinstalling
application may solve this problem.
Obviously this is very frustrating to the user as they lose all unsaved work and must login again.
Has anyone resolved this issue?
Jeroen Bosch - Wednesday, March 11, 2015 10:57 AM:
Hi Kenweise,
Could you confirm that the crashes occur in all 3 IE versions?
Jeroen
kenweise - Wednesday, March 11, 2015 11:39 AM:
Confirmed. The crashes happen on all 3 versions of IE.
Jeroen Bosch - Wednesday, March 11, 2015 4:34 PM:
In such case, only support can help.
Hopefully, somebody from Aras support would jump in this forum.... for the sake of the community.
