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SUPPORT Q&A - Workflow reminder emails

gopalnayak - Sunday, November 9, 2008 12:01 PM:

I have configured some workflows with some activities having reminders configured. I have made sure that the expected duration > (Reminder interval * Reminder count). However, the system is not generating any reminder emails. Do I need to run something periodically to get this working? If yes, what is it that I need to do? Thanks.

Ron - Thursday, November 20, 2008 8:08 AM:

I am also have a similar issue with reminders, antone have an answer to this?

 

Thanks

Ron 



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Bill - Thursday, November 20, 2008 1:32 PM:

You need to execute a method that will execute the reminders.

The easiest thing is to use the Aras Innovator Scheduler service to execute these methods on at a scheduled time, but you could do a similar behavior using a VB client and the Windows Scheduler.

Subscribers should reference the Aras Innovator 9.0.2 documentation for the settings with latest version of the tool.

-Bill



gopalnayak - Tuesday, December 2, 2008 10:50 AM:

Bill, Thanks for the response. Can you please let me know which method needs to be executed? I assume this needs to be done on Workflow process ItemType.

Bill - Tuesday, December 2, 2008 2:51 PM:

Please download the "Automatic Workflow Reminders and Notifications" package from the Aras Projects page.

http://www.aras.com/communityProjects/default.aspx?projectid=CA4D607DFAED4405B70B08587BDEC712

These Methods are intended to be run through an automated process like the Aras Innovator Scheduler Service, but could be attached to Actions in Aras Innovator and run manually.

If you do choose to run them manually, I recommend doing so during off hours.  The recommended time for the scheduler to run these methods is around 12:30 AM, but could be any time when users are not generally in the system.

-Bill



gopalnayak - Wednesday, December 3, 2008 6:11 AM:

Thanks Bill, really appreciate the effort.

sruthy.ak - Monday, February 14, 2011 7:36 AM:

I have created an action that calls one method and will send notification mails. Using windows scheduler, how to automatically trigger this action? How to write VB code for that?