This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

SUPPORT Q&A - Vault directory not created after install Innovator 9.0.1

rcjwedding - Wednesday, December 3, 2008 10:57 AM:

Hello,

Having had no problem whatsoever with an initial evaluation (single server/all-in-one) installation, using SQL Server Express, I'm currently confronted with a missing vault directory structure (maybe vault server as well).  This became apparent after I've seemingly succesfully reinstalled from scratch, this time using a remote SQL Server 2000 SP4 named instance with IIS running on the Innovator server, while I've tried to import two different solution packages.  Both import attempts failed due to vault server related response errors.

   ****ErrorMessage****

faultstring:
at System.Net.HttpWebRequest.CheckFinalStatus()
at System.Net.HttpWebRequest.EndGetResponse(IAsyncResult syncResult)
at System.Net.HttpWebRequest.GetResponse()
at Aras.Tools.SolutionUpgrade.CFileLoader.sendVault(String AML, String filename, String attachname)
faultdetail:The remote server returned an error:(500) Internal Server Error. Error ocurred reading Response from Vault Server.
faultcode:-1
   ********************

There appears to be no vault directory structure at D:ArasVault (or anywhere else for that matter)

[VaultServerConfig.xml]

<?xml version="1.0" encoding="UTF-8"?>
<VaultServer>
 <AppServerURL>localhost/.../AppServerURL>
 <LocalPath>D:ArasVault</LocalPath>
 <login_name>vadmin</login_name>
 <name>PLM_Vault</name>
 <password>vadmin</password>
 <version>9.0</version>
</VaultServer>

[Default Vault]

$[HTTP_PREFIX_SERVER]$[HTTP_HOST_SERVER]$[HTTP_PORT_SERVER]$[HTTP_PATH_SERVER]/vault/vaultserver.aspx

I've tried another remove/install while restarting IIS in between but still no vault directories are being created... (not on C: or D:)

Configurations involved:

PLM server:

- VMWare ESX VM running MS Windows Server 2003 Enterprise SP2
- IIS
- Aras Innovator 9.0.1

Database server:

- VMWare ESX VM running MS Windows Server 2003 Enterprise SP2
- MS SQL Server 2000 SP4

Thanks for your help in advance,

Richard



rcjwedding - Wednesday, December 3, 2008 11:33 AM:

Hi again,

After having posted the previous message I came across the following reply to a question regarding whether a vault can reside on a share:

[Chris]

The VaultServer (/vault in IIS) and the Vault file folder should be on the same machine.
The VaultServer uses local system users to create and access the folder structure.

In our case the Innovator/IIS server's C: disk is on a different SAN LUN than its D: drive ...

Cheers,

Richard



rcjwedding - Thursday, December 4, 2008 9:00 AM:

Hello again,

I'm not sure what has caused the aforementioned issues but I've got rid of the problems by installing .NET 3.5 SP1 on both application server and client (sdns.exe doesn't seem to register it though), and remove/reinstall Innovator:

  • Can import solution packages sucessfully
  • Have repository on D:ArasVaultPLM_Vault

Could it be that the vault directory structure only is created after the first document item has been created?

Cheers,

Richard