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SUPPORT Q&A - MyInnovator installation issue

prem - Wednesday, April 8, 2009 11:26 AM:

Hello all:

I have been trying to install the client for http://myinnovator.com without any luck. The error is "Aras Innovator Client" has failed to initialize.

I am on Win XP - SP 2 and .NET 2.0, IE 6.0

I have followed the instructions from the .NET Client Configuration document, ie,

1. Executed sdns utility and here is the log:


[========================================================]
   Setting security for .NET 2.0 ...
[========================================================]


WARNING: It seems like a group with the membership URL similar to
         "www.myinnovator.com/.../" already exists:
   ...
   1.8.  Url - www.myinnovator.com/.../*: FullTrust (Exclusive LevelFinal)
   ...

NOTE: creation of multiple groups with the same name or the same 
      membership URL can cause problems when running Innovator


Removing existing group shown above and create a new
group with membership URL "www.myinnovator.com/.../" ....


[--------------------------------------------------------]
   Delete old group with membership URL "www.myinnovator.com/.../" ...
[--------------------------------------------------------]

Microsoft (R) .NET Framework CasPol 2.0.50727.42
Copyright (c) Microsoft Corporation.  All rights reserved.

Removed code group from the Machine level.
Success


[--------------------------------------------------------]
   Create new group with name "www.myinnovator.com/MyInnovator" ...
[--------------------------------------------------------]

Microsoft (R) .NET Framework CasPol 2.0.50727.42
Copyright (c) Microsoft Corporation.  All rights reserved.

Added union code group with "-url" membership condition to the Machine level.
Success

===================================================================

2. Used the .NET configuration from Control Panel->Administrative Tools, and created Code group exactly as given in the documentation. There are no other code groups for Innovator.

3. In IE, set http://myinnovator.com as a trusted site.

I am still unable to run the URL - http://myinnovator.com/Client, each time getting the Client failed to initialize error. Can anyone suggest a resolution? Is there any log file that can give a more descriptive error?

Thank you.

Prem

 



Bill - Wednesday, April 8, 2009 1:47 PM:

Prem,

You are running sdns.exe with the wrong URL.

You must input http://myInnovator.com in the sdns.exe tool and not http://www.myinnovator.com/MyInnovator.  Where did you get this second URL from, because we will need to update whatever documentation it comes from?

-Bill



prem - Wednesday, April 8, 2009 10:05 PM:

Thanks, Bill. I corrected the URL and the output from sdns is as follows:


[========================================================]
   Setting security for .NET 2.0 ...
[========================================================]


WARNING: It seems like a group with the membership URL similar to
         "http://myInnovator.com/" already exists:
   ...
   1.6.  Url - myInnovator.com/.../*: FullTrust (Exclusive LevelFinal)
   ...

NOTE: creation of multiple groups with the same name or the same 
      membership URL can cause problems when running Innovator


Removing existing group shown above and create a new
group with membership URL "http://myInnovator.com/" ....


[--------------------------------------------------------]
   Delete old group with membership URL "http://myInnovator.com/" ...
[--------------------------------------------------------]

Microsoft (R) .NET Framework CasPol 2.0.50727.42
Copyright (c) Microsoft Corporation.  All rights reserved.

Removed code group from the Machine level.
Success


[--------------------------------------------------------]
   Create new group with name "http://myInnovator.com" ...
[--------------------------------------------------------]

Microsoft (R) .NET Framework CasPol 2.0.50727.42
Copyright (c) Microsoft Corporation.  All rights reserved.

Added union code group with "-url" membership condition to the Machine level.
Success

====================================================

But the problem still persists. Any other ideas?

Thanks.

Prem



Bill - Thursday, April 9, 2009 12:21 PM:

Please try the following:

1) Select Start-->Run

2) Enter CMD

3) Enter the following command:

C:WINDOWSMicrosoft.NETFrameworkv2.0.50727CasPol.exe -a -ld

This will tell us what .NET Security policies are installed.  If you see anything in the list returned by the command you don't want to publish to the world, please send me a private message and do not post it directly to the forums.

-Bill

 



prem - Thursday, April 9, 2009 1:07 PM:

Bill:

Here is the output of caspol.exe.

Microsoft (R) .NET Framework CasPol 2.0.50727.42
Copyright (c) Microsoft Corporation.  All rights reserved.

Security is ON
Execution checking is ON
Policy change prompt is ON

Level = Enterprise

Code Groups:

1. All_Code: Code group grants all code full trust and forms the root of the code group tree.

Level = Machine

Code Groups:

1. All_Code: Code group grants no permissions and forms the root of the code group tree.
   1.1. My_Computer_Zone: Code group grants full trust to all code originating on the local computer
      1.1.1. Microsoft_Strong_Name: Code group grants full trust to code signed with the Microsoft strong name.
      1.1.2. ECMA_Strong_Name: Code group grants full trust to code signed with the ECMA strong name.
   1.2. LocalIntranet_Zone: Code group grants the intranet permission set to code from the intranet zone. This permission set grants intranet code the right to use isolated storage, full UI access, some capability to do reflection, and limited access to environment variables.
      1.2.1. Intranet_Same_Site_Access: All intranet code gets the right to connect back to the site of its origin.
      1.2.2. Intranet_Same_Directory_Access: All intranet code gets the right to read from its install directory.
   1.3. Internet_Zone: Code group grants code from the Internet zone the Internet permission set. This permission set grants Internet code the right to use isolated storage and limited UI access.
      1.3.1. Internet_Same_Site_Access: All Internet code gets the right to connect back to the site of its origin.
   1.4. Restricted_Zone: Code coming from a restricted zone does not receive any permissions.
   1.5. Trusted_Zone: Code from a trusted zone is granted the Internet permission set. This permission set grants the right to use isolated storage and limited UI access.
      1.5.1. Trusted_Same_Site_Access: All Trusted Code gets the right to connect back to the site of its origin.
   1.6. http://myInnovator.com: .NET Framework v2.0 Security Settings for Aras Innovator
   1.7. localhost:8084/InnovatorServer: .NET Framework v2.0 Security Settings for Aras Innovator
   1.8. locahost/InnovatorServer: .NET Framework v2.0 Security Settings for Aras Innovator

Level = User

Code Groups:

1. All_Code: Code group grants all code full trust and forms the root of the code group tree.
Success


Regards.

Prem



Bill - Thursday, April 9, 2009 3:01 PM:

.NET security policies look ok.

Have you been able to log into the localhost instance?

-Bill



prem - Thursday, April 9, 2009 10:41 PM:

No luck with the local installation either - here is the issue



Bill - Thursday, April 9, 2009 11:03 PM:

In this case, it seems msxml4 is not installed on your client.

Open your Internet Explorer settings for the trusted zone.

Set "Automatic prompting for file downloads" to disabled.

Log in to http://myInnovator.com

Set "Automatic prompting for file downloads" to enabled.

-Bill



prem - Friday, April 10, 2009 12:38 AM:

Bill:

I set the "Automatic prompting for file downloads" for Trusted zone to disabled.

Then opened a fresh IE browser, and typed the URL  http://myinnovator.com. Still the same error. Could the IE version be the reason?

I am at 6.0.2900.2180

Cipher strength: 128 bit

Thanks for your patience in responding to this thread.

Prem



prem - Friday, April 10, 2009 4:27 AM:

I checked Administrative Tools->Add/Remove Programs and found the following for MSXML:

MSXML 4.0 SP2(KB927978)

MSXML4.0 SP2(KB936181)

MSXML4.0 SP2(KB954459)

MSXML 6 Service Pack 2 (KB954459)

Is something wrong with the above?

Regards.

Prem



prem - Tuesday, April 21, 2009 5:39 AM:

More information - I have McAfee installed on my machine. Could that be the reason? Does Aras log these errors where one could find more details?

Thanks.

Prem



dubhe - Friday, November 5, 2010 7:01 PM:

Did you manage to get it working?

I have a similar problem here. 

XP SP3 with .NET 2.0, 3.0, 3.5, ...

MSXML 4.0 installed

Ran SDNS

--

 

 

[========================================================]

   Setting security for .NET 2.0 ...

[========================================================]

 

 

WARNING: It seems like a group with the membership URL similar to 

         "http://myinnovator.com/" already exists:

   ...

   1.7.  Url - myinnovator.com/.../*: FullTrust (Exclusive LevelFinal)

   ...

 

NOTE: creation of multiple groups with the same name or the same  

      membership URL can cause problems when running Innovator

 

 

Removing existing group shown above and create a new

group with membership URL "http://myinnovator.com/" ....

 

 

[--------------------------------------------------------]

   Delete old group with membership URL "http://myinnovator.com/" ...

[--------------------------------------------------------]

 

Microsoft (R) .NET Framework CasPol 2.0.50727.3053

Copyright (c) Microsoft Corporation.  All rights reserved.

 

Removed code group from the Machine level.

Success

 

 

[--------------------------------------------------------]

   Create new group with name "http://myinnovator.com" ...

[--------------------------------------------------------]

 

Microsoft (R) .NET Framework CasPol 2.0.50727.3053

Copyright (c) Microsoft Corporation.  All rights reserved.

 

Added union code group with "-url" membership condition to the Machine level.

Success

--
Added http://myinnovator.com as a trusted site (see status bar below)
Implemented all the changes to the internet options I could find in this forum and the documentation supplied by Aras.  (ActiveX, file download) 
It still does not work.

 

What do I do now?