This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

SUPPORT Q&A - New Install, can't access login

dmichaelson - Thursday, July 16, 2009 8:56 PM:

Community,

    When I attempt to access the login screen for the first time after installation I recieve this error:

XML Parsing Error: mismatched tag. Expected: </P>.
Location: localhost/.../
Line Number 8, Column 3:</body>
--^

 

Any assistance would be greatly appreciated.

 



Bill - Monday, July 20, 2009 10:02 AM:

What operating system did you install Aras Innovator on?

-Bill



Bill - Monday, July 20, 2009 5:11 PM:

dmichaelson's problem was solved with the following steps.  (for the benefit of any other users)

On Windows Server 2003 (IIS v6):
 
1) Log into the server as an administrator
2) Select Start-->Settings-->Control Panel
3) Open "Administrative Tools"
4) Open "Internet Information Services (IIS) Manager"
5) In the obejct explorer pane select "Internet Information Services"-->(local computer)-->"Web Service Extensions"
6) Highlight "Active Server Pages" and select "Allow"
7) Highlight "ASP.NET v2.0.50727" and select "Allow"
8) In the obejct explorer pane select "Internet Information Services"-->(local computer)-->"Web Sites"-->"Default Web Site"-->"InnovatorServer"
9) Right-click on "InnovatorServer" in the object explorer pane, and select "Properties" from the context menu
10) On the "Virtual Directory" tab, make sure "Execution Permissions" is set to "Scripts Only"
11) On the "Virtual Directory" tab, make sure "Application Pool" is set to "Aras Innovator AppPool ASP.NET v2.0"  <--- IMPORTANT: if this setting is not correct, stop here and notify me.
12) On the "ASP NET" tab, confirm that "ASP.NET Version" is set to v2.0.50727
13) Repeat steps 8-12 for "Internet Information Services"-->(local computer)-->"Web Sites"-->"Default Web Site"-->"InnovatorServer"-->Client
14) Repeat steps 8-12 for "Internet Information Services"-->(local computer)-->"Web Sites"-->"Default Web Site"-->"InnovatorServer"-->Server
15) Repeat steps 8-12 for "Internet Information Services"-->(local computer)-->"Web Sites"-->"Default Web Site"-->"InnovatorServer"-->Vault
 
Once you have checked all 4 virtual directories, please test your login again.