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SUPPORT Q&A - I can log in but "new" action pop-ups are blank

timdav - Monday, August 24, 2009 6:07 PM:

I am running a test install on my local PC at work, running Windows XP Professional x64. I have SQL Express 2005, along with the requisite .Net, IIS etc.

So far, I have managed to install Innovator, and can log in as the admin. I get the initial screen with all functionality; works fine until I select a menu item, such as "Administration, Actions.....". When I then try to select "New" (either by right-click or the top menu) I get a pop-up window that is blank.

At that point IE also becomes unresponsive, and I have to go to task manager to shut it down.

Has anyone seen this before, or is there more information I can provide? 



Jennifer - Tuesday, August 25, 2009 6:07 AM:

Tim -

what version of IE are you running?  if it's 8 - that's the problem - rollback to 7 as 8 is not supported at this time.

if not 8 double check your IE settings using the guides found here www.aras.com/.../

- jen



timdav - Tuesday, August 25, 2009 5:03 PM:

Working now! Many thanks, should have guessed it was all Bill's fault....;)