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SUPPORT Q&A - Item Opener fails...

tbischel - Wednesday, February 3, 2010 4:16 PM:

I have been using the SharePoint ItemGrid stuff posted at plm.codeplex.com.  When I try and click on a link of an item (which is supposed to drill down into Aras), I get the following error:

 

- <SOAP-ENV:Envelope xmlns:SOAP-ENV="schemas.xmlsoap.org/.../">

- <SOAP-ENV:Body>

- <SOAP-ENV:Fault xmlns:af="www.aras.com/InnovatorFault">

  <faultcode>SOAP-ENV:Server</faultcode> 

  <faultstring>The Database is not available.</faultstring> 

- <detail>

  <af:legacy_detail>The Database is not available.</af:legacy_detail> 

  </detail>

  </SOAP-ENV:Fault>

  </SOAP-ENV:Body>

  </SOAP-ENV:Envelope>

 

the link that it tries to open is

192.168.2.5/.../item_opener.htm

with some stuff at the end, so I am not familiar with the item_opener.htm script.  What does this error mean, and how to I resolve it?