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SUPPORT Q&A - Error saving attached files on an ECR

benguela - Tuesday, April 24, 2007 9:42 AM:

I get an error when I create an ECR, attach a file and then try and save, it says Failed to upload files and then it says an internal error ahs occured. 

In the event viewer I see the message pasted below, it talks about an error 404 to the url /InnovatorServer/vault/vaultserver.aspx

 

Event code: 3005

Event message: An unhandled exception has occurred.

Event time: 2007/04/24 03:38:57 PM

Event time (UTC): 2007/04/24 01:38:57 PM

Event ID: 778c5bbd0af94cc098ea636fd935273d

Event sequence: 25

Event occurrence: 10

Event detail code: 0

 

Application information:

Application domain: /LM/W3SVC/1/Root/InnovatorServer/vault-4-128218942909218750

Trust level: Full

Application Virtual Path: /InnovatorServer/vault

Application Path: C:Program FilesArasInnovatorVaultServer

Machine name: SAI

 

Process information:

Process ID: 6688

Process name: aspnet_wp.exe

Account name: SAIASPNET

 

Exception information:

Exception type: WebException

Exception message: The remote server returned an error: (404) Not Found.

 

Request information:

Request URL: localhost:6060/.../vaultserver.aspx

Request path: /InnovatorServer/vault/vaultserver.aspx

User host address: 127.0.0.1

User:

Is authenticated: False

Authentication Type:

Thread account name: SAIASPNET

 

Thread information:

Thread ID: 6

Thread account name: SAIASPNET

Is impersonating: False

Stack trace: at System.Net.HttpWebRequest.GetResponse()

at Aras.Server.VaultServer.VaultServer.SendRequestToInnovatorServer(XmlDocument& inDom, String& SOAPAction, XmlDocument& outDom)

at Aras.Server.VaultServer.VaultServer.GetContType_from_server(String& fileExt)

at Aras.Server.VaultServer.VaultServer.GetContType(String& fileName)

at Aras.Server.VaultServer.VaultServer.ProcessApplyItem()

at Aras.Server.VaultServer.VaultServer.vaultserver_main1()

at Aras.Server.VaultServer.VaultServer.vaultserver_main()

at ASP.vaultserver_aspx.__Render__control1(HtmlTextWriter __w, Control parameterContainer) in C:Program FilesArasInnovatorVaultServerVaultServer.aspx:line 16

at System.Web.UI.Control.RenderChildrenInternal(HtmlTextWriter writer, ICollection children)

at System.Web.UI.Control.RenderChildren(HtmlTextWriter writer)

at System.Web.UI.Page.Render(HtmlTextWriter writer)

at System.Web.UI.Control.RenderControlInternal(HtmlTextWriter writer, ControlAdapter adapter)

at System.Web.UI.Control.RenderControl(HtmlTextWriter writer, ControlAdapter adapter)

at System.Web.UI.Control.RenderControl(HtmlTextWriter writer)

at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

 

 

Custom event details:

For more information, see Help and Support Center at go.microsoft.com/.../events.asp.

 



Bill - Tuesday, April 24, 2007 10:26 AM:

This type of error can have more than one cause.  (DHCP settings for instance)

My first suggestion is to modify the Default Vault item:

1) From the TOC select AdministrationVaults

2) Search for and edit the Default vault

3) Replace

$[HTTP_PREFIX_SERVER]$[HTTP_HOST_SERVER]$[HTTP_PORT_SERVER]$[HTTP_PATH_SERVER]/vault/vaultserver.aspx

with

localhost:6060/.../vaultserver.aspx (I am simply pulling this URL from your error message, correct as necessary.)

4) Save, Unlock, & Close

5) Try to attach a text file to an ECR (A simple txt file is best for this test.)

If this does not work, please follow the url to the vaultserver.aspx, and post the result.  (localhost:6060/.../vaultserver.aspx)

This can help me decide the next step.

Please, let me know if you have any questions.

-Bill



benguela - Tuesday, April 24, 2007 10:34 AM:

I found the problem, my IIS is running on port 6060 and I noticed that the file VaultServerConfig.xml had this

 <AppServerURL>localhost/.../AppServerURL>

so I changed it to

<AppServerURL>localhost:6060/.../AppServerURL>

restarted IIS and file upload now works



suzbandit987 - Tuesday, July 17, 2007 12:08 PM:

I am basically at the same spot.  I am attempting to upload a document into the innovator and I get this error.

 

 

An internal error has occured.false The remote server returned an error: (500) Internal Server Error.Client Side Error

 

I tried to dollow the directions in the readme file from within the vault directory, but it still isn't working.  I did update my path name to the default vault, but that didn't work.  Let me know, thanks.