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SUPPORT Q&A - Cannot access innovator from client machine XP with sp3

ravidhyd - Tuesday, July 20, 2010 2:57 AM:

Hi

I have installed aras innovator in the server(windows 2003 enterprise sp 2).

innovator is working fine with the localhost/.../

if am trying from my client machine(xp profissional, version 2002, sp 3) with http://192.168.1.8/innovatorserver

the page is displaying like this...192.168.1.8 - /InnovatorServer/Client/

it is not displaying any errors on screen..

Thanks

Ravi varma

 

 



DavidSpackman - Tuesday, August 3, 2010 9:39 PM:

Ravi

 

Have you followed these documents?

Aras Innovator 9.2 - .NET Client Configuration.pdf

Aras Innovator 9.2 - Internet Explorer Client Machine Configuration.pdf



ravidhyd - Wednesday, August 4, 2010 12:12 AM:

Hi David

Thanks for your reply

Yes I have followed both the documents.....

even i could not connect in the same server with ip address- 192.169.1.8/.../ , where i could connect with localhost/.../

so the problem is not only from the client, the problem is connecting with the ip address from server system itself and from client.

Thanks

Ravi varma

 

 

 

 



DavidSpackman - Wednesday, August 4, 2010 12:49 AM:

Ravi

What address' did you put in for SDNS.exe?

Did you include a rule for the localhost address and the named / or IP address?

 

You should be able to manually check the rules you have in place with CasPol.exe

I.e. on my server its 

C:WINDOWSMicrosoft.NETFrameworkv2.0.50727CasPol.exe -m -ld



ravidhyd - Wednesday, August 4, 2010 2:40 AM:

Hi David

Thanks for your quick reply.

i have given this address 192.168.1.8/.../Client  for SDNS.exe

and i have checked in my server as you said but i could not understand what is there

so you pleas check image which i have attached with this reply

Thanks

Ravi varma



DavidSpackman - Wednesday, August 4, 2010 2:55 AM:

Ravi

 

You do not need to add /Client after your address

You should only need to enter 

192.168.1.8/InnovatorServer 

 

(You can see that sdns.exe creates a batch file / caspol to create the rule, if you have a read through the batch file that it adds the slash and "Client/cbin/*) 



ravidhyd - Wednesday, August 4, 2010 3:12 AM:

Hi David

Thanks for immediate response

i have tried that way also, but it is same as previous

please check the attached screen.

Thanks

Ravi varma



DavidSpackman - Wednesday, August 4, 2010 10:13 PM:

Sorry Ravi

I'm not sure what is causing your issue.

Sounds like its network related / or IIS

  • Are able to see the IIS page if you go to the address? http://192.168.1.8    Can you do this via a client PC? 
  • Can you ping 192.168.1.8 from the server (its own address) and from clients
  • Can you ping the internal address 127.0.0.1 on the server?

Not sure I can be much more help, sorry!

 

 



ravidhyd - Thursday, August 5, 2010 12:17 AM:

Hi David

Thanks for your support...

i too think this is IIS issue, i will try to resolve it and update you.

once again thanks for your response for my problem. 

Regards

Ravi Varma