Can Add Problem

Question

Good day all. I am trying to set up the ECN for a group of users to be able to create them. I have an Identity called sm_TODO that has the users in it. I have added the Identity to the Can Add section of the ECN. One of my users still has the button for adding an ECN grayed out. I had the user try a different browser just in case, but it is still grayed out. I added another account to the Identity sm_TODO and that account can add ECNs. I'm not sure what to look for with this one. Thanks for your help.

AngelaIp · Accepted Answer

Hi Nathan, 
 according to your description you did nothing wrong. "Can Add" normally does the trick. 
 Some thoughts regarding this one: 
 1. Have you ticket the can_add checkbox? 2. Users always have to restart Innovator in order to see these kind of updates. 3. Edit and Save your itemtype again 4. Does the user have Permission to do anything with your ECN? (should not affect can_add, but naturally they should also have permission)

Nathan H. · Answer

Angela, 
 Good day. Thanks for the advice. It seemed to fix itself by the next day. I had the user log out of Aras and back in a few times and it didn't kick in. I guess it took longer than it should have.

Can Add Problem

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