I did some maintenance checks and discovered that my Innovator\Server\temp folder contains log files with an error message that occurs once a day:
The bug looks like this:
Is anyone familiar with this bug and knows how to solve it? Error message looks like this:
Exception message: An error occurred while making the HTTP request to xyz.intranet.mycompany.com:8735/AgentService_xyz. This could be due to the fact that the server certificate is not configured properly with HTTP.SYS in the HTTPS case. This could also be caused by a mismatch of the security binding between the client and the server.
I configured various config files to support SSL/HTTPS and I expected to have done everything correct. In Innovator itself Conversation Server item is configured correctly.
Most important: Innovator AND the Conversion Server itself works. Tasks are executed!
The log file shows the SQL query it tries to execute. I looks for the id of ConversionTask that are "In Progress" and where the "OnConvert" event is either "NotStarted" or in "In Progress". What does Innovator try to do here? Is it a check for tasks that run into timeout?
In folder AgentService/Extras I found a tool called agent_service_make_cert.bat. This one seems to be used to create HTTPS certificates for agent service. I never used this one, but I assume it´s there for a reason. Unfortunately there are no references in the user manuals and I cannot ask support.
I am right now a bit lost where to start to look for the root cause.
- Have you seen the error message too and how did you solve it?
- Any idea which HTTPS setting I miss?
- What is "agent_service_make_cert.bat"? Do I need it? And how do I use it?
- Which port do you use for the AgentService when using HTTPS? 8735 or 8734?
Any help highly appreciated!!!