Multiple sessions created for trivial actions like "edit". What can be the reason?

I noted that the main reason for the additional connections are probably the thumbnail images that we use in Parts. If I open a Part with a vaulted thumbnail, a new connection is established.

I am actually familiar with this thumbnail specific detail. It´s a known behavior of Aras Innovator and I remember I had discussions with support about this one years ago. Since a few years I ignore the issue cause it didn´t do much harm.

Main question: Is it actually something that was fixed?
I tried to reproduce the issue in 12SP10 and I23, but I hardly were able to reproduce it all. So I think it´s something specific in this Innovator version 12SP7

This may not fix the speed problems of my affected users, but maybe is an important hint to solve the puzzle

I noted that the main reason for the additional connections are probably the thumbnail images that we use in Parts. If I open a Part with a vaulted thumbnail, a new connection is established.

I am actually familiar with this thumbnail specific detail. It´s a known behavior of Aras Innovator and I remember I had discussions with support about this one years ago. Since a few years I ignore the issue cause it didn´t do much harm.

Main question: Is it actually something that was fixed?
I tried to reproduce the issue in 12SP10 and I23, but I hardly were able to reproduce it all. So I think it´s something specific in this Innovator version 12SP7

This may not fix the speed problems of my affected users, but maybe is an important hint to solve the puzzle

I want to determine if this issue is something typical across multiple Innovator versions.

@ Community: It would be great if you could check whether this specific session behavior also occurs in your environment! Only 5 minutes required!

Innovator 11 users are kindly invited too! I remember this behavior from 11SP9 and 11SP15. 

All you need to do is follow the test instruction and than post the result with your Innovator version number.

Preconditions

- You need to have access to the database in SSMS
- You need to have Parts with thumbnails.

Please don´t do the test if you have zero experience in the SQL environment!

Test setup

1. Open SQL Server Management Studio (SSMS)
2. Find your database and navigate to "tables"
3. Select table "application.ACTIVEUSER" -> right-click -> Click "Select the first 1000 rows"

4. You get the SQL query that is shown in my initial post
5. Execute the SQL query
6. You will get a list of the latest session. Maybe sort the result by descending "Login_Time"

The actual test

1. Login to Innovator.
2. Open 3-10 Parts with vaulted thumbnails. 
3. Go back to SSMS and execute the query again. 
4. Check if your user appears with multiple sessions.
5. Post your result here in this forum. E.g. "I tested Release 34 and no additional sessions were created". 

Thanks in advance!

Angela

Can anyone test this one?

Does nobody here use thumbnails?

I contribute a lot to this forum, hoping that the community spirit works both ways when I need assistance. Do you all want to disappoint me?

Do not want to disappoint you, but we do not use thumbnail images on parts in my company...

Many thanks! I see the problem. I have an idea to make it easier for people to leave feedback, even if they cannot help:

The survey is still open!
I'd love to see more input – especially from Aras partners. If you're usually quick to pick up on ideas, now's your chance to contribute some of your own!

I’ll definitely remember who showed up and at least "tried" to help!

A user of ours enountered ItemIsNotLockedException, and they also frequently state that Aras is slow. I checked activeuser and they had five sessions ongoing today.

We do not use thumbnails for parts

Thanks for the feedback! What version do you use? ItemIsNotLockedException is something typical for certain I12 version and early I14 versions. Typically can occur when user create new items from relationships.

I still haven´t figured out why 1-2 users have performance problems. Sometimes speed is ok, so it´s hard to reproduce. I don´t think the thumbnails are the root cause. 

We're R22, I14

LOL, bad luck! Aras fixed many of the tab pane related issues in R23.

Back then I even wrote in the forum, that I would never use any I14 version below R23, just because of tap pane related issues. Warning: Versioning and tab pane very buggy in new Innovator versions!!! Are you affected? 

Of course in your case the root cause could still be something else. But Aras fixed a couple of tab related issues in later I14 versions.