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URGENT!! Are any Aras license servers down? - Framework license key pop-up appears frequently !!!

AngelaIp

Hi community,

since this morning I get following popup dialog whenever I start-up Innovator:

I haven´t seen the error message before and I am unsure what can cause this one to appear.

I made some investigation and this is what I can tell so far:

- The pop-up appear on ALL my Innovator 12 instances. Most of them run on independent servers.
- I don´t get the dialog popup for Innovator 14 / Release 2023
- The licensing options in the top-right corner menu are not available. Options like "Feature tree update" or "Enter a license key" are not available
- Only admins get the popup
- The browser debugger indicates the popup is related to licensing

As all of my Innovator 12 instances (various versions) are affected at the same time, I somehow doubt that I caused the issue. 
So I assume some service is down on Aras side.

@ Community: Does any of you receive a similar popup?

  Can you please check?

The good news: So far everything works as expected. But I assume subscription users could be affected. 

Thanks for your help! Hope we get rid of the popup soon.

Angela

  • Additional information - browser debugger shows following error message:

    Access to XMLHttpRequest at 'www.aras.com/.../FeatureLicenseService.svc' from origin 'https://xyz' has been blocked by CORS policy: Response to preflight request doesn't pass access control check: No 'Access-Control-Allow-Origin' header is present on the requested resource.

    -----

    In my first post I said the pop-up don´t appear on Release 2023. This is true. But Release 2023 just don´t show the pop-up. If I try to update the feature tree on Release 2023, I get the following error message: "Unable to download the latest Feature Tree. Please try again. If this error persists, please contact xyz"

    So all Innovator versions seem to be affected in my case, not just Innovator 12.

  • Additional information no. 2: If I try to open the link to the Feature License Service, the webpage tells me, that I am not the problem:

    Enough investigation for now, I hope it will be fixed soon :). 

  • in reply to AngelaIp

    Problem solved! The license service is up and running again! Many thanks, the popups really got annoying :)