Last updated and effective date: December 1, 2023
- website (www.aras.com), including the websites of our affiliate entities (collectively, "Site");
- support, maintenance, and professional services;
- quotes, downloads, trials, white papers or information;
- orders for products or services
- events, webinars, programs, or trainings;
- participation in an Aras community forum;
- surveys or other promotional activities online or in any other venue;
- newsletters, programs, promotional emails, blog postings, or other materials;
- business communications and other online and offline business interactions, including but not limited to emails, phone calls, texts, or faxes
- business locations and visits made to them
Collectively, we refer to the above as our "Services."
Additional or different privacy notices may apply to certain of our Products or Services. If a different or supplemental privacy notice applies, this will be clearly disclosed to you.
GDPR Privacy Notice. We have also developed and posted a GDPR Privacy Notice, which is available here. Our GDPR Privacy Notice contains additional information about how Aras
processes personal information that is subject to EU data protection laws (including those implementing the EU General Data Protection Regulation or "GDPR").
Job Applicant Privacy Notice. We have posted a Job Applicant Privacy Notice, which is available here. Our Job Applicant Privacy Notice provides additional information about how Aras processes personal information with respect to job applicants.
Information We May Collect
We may collect Personal Data directly, as well as from third parties or automatically related to the use of our Site or Services.
- Personal Data collected directly
We may collect Personal Data about you – such as your name, address, telephone number, fax number, e-mail address, etc. – directly from you. For example, Personal Data may be collected when you fill out a “Contact Us” form, sign up for our mailing lists or newsletters, register for events we host or sponsor, interact with us in person at tradeshows, submit information as part of certain online services, post comments on our blogs, or otherwise provide us personal information through your use of our Site and Services. Generally, the Personal Data we collect includes your:
- Name, company name and job title/position
- Email address, phone number, mailing address and contact details
- Contact preferences and interests
- Business affiliations
- For events, it may include dietary restrictions, requested accommodations and other event-related preferences
- Professional and educational background and other information provided in connection with your application for employment
- Other information related to your request or inquiry, or that you provide when you communicate, engage, or otherwise interact with us or the Services.
- Automatically collected information
- Information received from third parties and publicly available sources
Use of Personal Data
We will only process Personal Data where the processing is in our legitimate business interests, in order to respond to your request or inquiry, or with your express consent. Generally, we use the Personal Data that we collect as follows:
- Providing support and services
To operate our Sites, provide our Services, communicate with you about your use of the Site or Services, provide troubleshooting and technical support, respond to your inquiries, fulfill your orders and requests, process your payments, communicate with you, and for similar service and support purposes.
- Responding to your requests
To respond to your inquiries, fulfill your orders and requests, and otherwise consider or process your request.
To tailor content we may send or display to you, including offering location customization and personalized help and instructions on our Sites, and to otherwise personalize your experiences.
- Newsletters, mailing lists and marketing
For marketing purposes, including sending you newsletters, client alerts and information we think may interest you. For example, we may use Personal Data we collect to send you newsletters, surveys, questionnaires, promotions, or information about events or webinars, or to analyze emails sent and content viewed by customers or prospects. If you are located in a jurisdiction that requires opt-in consent to receive electronic marketing messages, we will send you such messages if you opt-in to receive them. In jurisdictions which require a double-opt-in procedure, you will be provided with an activation link to complete the registration (generally referred to as a double opt-in procedure). You can unsubscribe from our email marketing by clicking the "unsubscribe" or "opt-out" link in the marketing emails we send you.
- Analytics and improvement
To better understand how users’ access and use our Sites and other Services, and for other research and analytical purposes, such as to evaluate and improve our Services and business operations and to develop services and features.
- Protect legal rights and prevent misuse
- Comply with legal and ethical obligations
In order to respond to legal processes (e.g., court orders, subpoenas, or warrants) or regulator investigations and inquiries, or where otherwise required by law or our legal, regulatory, or ethical obligations.
- General business operations
Where necessary, for the administration of our general business, accounting, recordkeeping, audit, compliance, and legal functions
- Anonymous and de-identified information
We may create and use anonymous, de-identified, or aggregated information to assess, improve and develop our business, products, and services, for similar research and analytics purposes, or for any purpose permitted by applicable law.
Disclosure of Personal Data
We may share Personal Data with the following categories of third parties:
- Service Providers and Business Partners that provide services to us or to whom we outsource certain services, such as data hosting or software or technology services, insurance providers, marketing, customer service, data analytics and storage.
- Professional Advisers, such as lawyers and accountants
- Government and/or Regulatory Authorities
- Regulators, tax authorities and/or corporate registries.
In addition, we may disclose Personal Data to other third parties under the following circumstances:
- Business transfers
As part of any actual or potential merger, sale and transfer of our assets, acquisition or restructuring of all or part of our business, bankruptcy or similar event, including related to due diligence conducted prior to such event to the extent permitted by applicable law.
- Comply with law, legal process, and ethical obligations
To comply with the law and our ethical obligations or respond to legal process or regulatory investigations and inquiries, or where otherwise required by law or our ethical obligations. For example, we may disclose information in response to subpoenas, court orders and/or other lawful requests by regulators and/or law enforcement, including responding to national security or law enforcement disclosure requirements.
- Protect and defend rights
Where we believe it necessary to respond to claims asserted against us, enforce, or administer our agreements and terms, or for fraud prevention, risk assessment and investigation, and to protect and defend the rights, property or safety of Aras, our customers, or others.
We may also share aggregate or de-identified information with third parties for research, marketing, analytics, and other purposes, provided such information does not identify a particular individual.
Cookies and Similar Devices
Third Party Websites and Links
Our websites and services may contain links to other websites, applications, platforms, and services maintained by third parties. The information practices of these third parties may be different than ours. Visitors should consult the other sites’ privacy notices as we have no control over information that is submitted to, or collected by, these third parties.
Aras may send periodic promotional emails to you, and where required by law, we will obtain your consent to do so. You have the right at any time to stop Aras from contacting you for marketing purposes. You may opt out of such communications at any time by following the opt-out instructions contained in the email or email us at [email protected]. If you opt out of receiving emails about recommendations or other information we think may interest you, we may still send you emails about your account or any services you have requested or received from us.
You have the right at any time to stop Aras from contacting you for marketing purposes or giving your data to other members of Aras operating entities.
Aras is a global company; when you submit Personal Data to us, or when others provide Personal Data to us, we will receive it and process it in the United States and in other locations where we are located, or where we have service providers. In order to provide Services, we also may need to transfer your Personal Data to locations in other jurisdictions.
If you are based with European Economic Area (EEA), please note that when necessary to deliver the Services, we will transfer Personal Data to countries outside the EEA (including to other Aras Affiliates). Countries outside the EEA may not provide an adequate level of protection to your Personal Data, which is why the Aras practicing entities have signed a data sharing agreement, based on the EU standard contractual clauses, to provide appropriate safeguards and an adequate level of protection for Personal Data.
You have a right to obtain details of the mechanism under which your Personal Data is transferred outside of the EEA; you may request such details by contacting us as set forth in the “How to contact us” section below.
Access and Correction
Upon request, we will provide you with reasonable access to Personal Data about you in our possession and will take reasonable steps to permit you to correct, amend, or delete Personal Data that you demonstrate to be inaccurate or incomplete. When updating Personal Data about you, we may ask you to verify your identity before we can act on your request. We may reject requests that are determined to be fraudulent, unreasonably repetitious, require disproportionate technical effort (for example, requests concerning information residing on backup tapes). Where we can provide information access and correction, we will do so at no cost to you, except where it would require a disproportionate effort.
We will take reasonable steps to ensure that Personal Data that we process is reliable for its intended use, accurate, complete and current. You are responsible for the accuracy of all Personal Data you provide to us. We will use reasonable efforts to maintain the accuracy and integrity of the Personal Data we obtain, and to update it as appropriate. We will take reasonable steps to ensure that Personal Data is reliable for its intended use.
Data Security and Retention
We have implemented, and will maintain current, reasonable physical, technical, and organizational security measures designed for the purpose of protecting the Personal Data in our possession from loss, misuse, and unauthorized access, disclosure alteration, or destruction.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Sites, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. Unfortunately, the transmission of information via the Internet is not completely secure. Although we have security measures in place to protect your Personal Data, we cannot guarantee the security of your data transmitted to our Sites; any transmission is at your own risk.
We will only retain your Personal Data for as long as necessary to fulfill the purposes for which it was collected by us, including for the purposes of satisfying any legal, accounting or reporting requirements. To determine the appropriate retention period for your Personal Data, we consider the amount, nature and sensitivity of your Personal Data, the potential risk of harm from unauthorized use or disclosure of your Personal Data, the purposes for which we process your Personal Data and whether we can achieve those purposes through other means, and the applicable legal requirements, including the statute of limitations periods.
You Rights and Choices